A、接待顧客→轉(zhuǎn)換場(chǎng)所→聆聽(tīng)投訴→鄭重致歉→解決提議→感謝顧客→送別顧客→后續(xù)處理
B、接待顧客→聆聽(tīng)投訴→轉(zhuǎn)換場(chǎng)所→鄭重致歉→解決提議→感謝顧客→送別顧客→后續(xù)處理
C、接待顧客→轉(zhuǎn)換場(chǎng)所→鄭重致歉→聆聽(tīng)投訴→解決提議→感謝顧客→送別顧客→后續(xù)處理
D、接待顧客→轉(zhuǎn)換場(chǎng)所→聆聽(tīng)投訴→鄭重致歉→感謝顧客→解決提議→送別顧客→后續(xù)處理